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Letter: Delivery man went beyond the call to provide a hard-to-handle package
12232017 DELIVERY
A UPS employee loads packages onto a truck at a company facility in New York. (Mark Lennihan) - photo by Associated Press

On Dec. 7, I was expecting a delivery of a patio awning. I received notice from the delivery company dispatch that it would arrive between 11 a.m. and 4 p.m. and was told it would arrive by a freight truck for curbside delivery.

At about 1:15 p.m., I received a call from the truck driver and he explained where he was located so I gave him detailed directions. I advised I would meet the driver at the top of my driveway.

Just a few minutes later, I went to the top of the driveway and looked down the street and saw a UPS box trailer at the side of the road with flashers on. I yelled down the street and waved my arms to get his attention. He waved back and then I proceeded to see him open the trailer doors, still a good block and a half away from my home. 

I went to the house and picked up my phone to see if he might call. When I got back to the top of the driveway, I looked down the street and saw an older gentleman pushing a very large cigar-looking item on a small dolly cart. I went to him quickly to render aid and asked why he didn’t drive down to me. 

“Power lines” he said, “they’re too low for the truck to go under.” I said I was sorry, and if I had known I would have met him to help with the load.

Together we pushed it the rest of the distance to my garage. As I signed off on the delivery ticket, I told him I would drive down the street and help him back out his truck onto the busy road by stopping traffic. Soon, he was safely back on the road again. I wish I had gotten the gentleman’s name. How grateful my wife and I are for his superb job performance and delivering this Christmas gift.

I called UPS a few days later and reported this extra call of service, which in my mind was beyond the call of duty. I did not get his name, probably for confidentially reasons in our world in which we live today. For now I will just call him “Angel.”

Jim Blanchard 

Flowery Branch

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