By allowing ads to appear on this site, you support the local businesses who, in turn, support great journalism.
Why Chick-fil-A is adding drive-thru canopy at Oakwood restaurant
08142018 CHICK 1.jpg
Chick-fil-A drive-thru team leader Melissa Satterfield takes customers' orders outside Monday, Aug. 13, 2018, at the Oakwood restaurant. - photo by Scott Rogers

Chick-fil-A in Oakwood added outdoor workers to help speed up orders for drive-thru customers.

Now the fast-food eatery wants to add a canopy to make the experience more weatherproof for its employees.

“We found after significant research that having our valued employees take direct face-to-face orders was the most effective way to maintain efficient quality of service,” Chick-fil-A said in its application seeking the city’s OK to allow the canopy.

“But we also found quickly that we must protect our teammates from the elements.”

The restaurant at the corner of Atlanta and Winder highways got the Oakwood City Council’s OK on  Monday, Aug. 13, to proceed with the work.

The fast-food chain had to get the city’s permission because the shelter will cut into the required 60-foot distance between the restaurant’s main structure and Atlanta Highway/Ga. 13. The restaurant also sits across from Christ Place Church, formerly Blackshear Place Baptist Church.

At one time, Chick-fil-A had enough property for such a project; then, came a Georgia Department of Transportation project to widen Ga. 13 and Mundy Mill Road/Winder Highway.

“Had the DOT not acquired the land, the canopy project would not have encroached into the designated setback area,” Chick-fil-A said in the application.

But the restaurant added that the “increased traffic flow also increased our customer base” and it became “obvious we needed to enhance our drive-through model.”

Regional events