Due to a software error, about 2,000 incorrect temporary tax bills were mailed Sept. 14 to Hall County residents appealing their assessed property values.
Hall County Tax Commissioner Darla Eden said the files sent to the printer had an original proposed value and a temporary fair market value, both of which are set by the tax assessor’s office. But when the temporary values were input in the tax software, the values were not automatically recalculated like they should have been.
Those appealing property assessments receive a temporary bill and pay based on either last year’s agreed-upon value or 85 percent of the county’s proposed market value, whichever is lower.
“Due to the number of appeals we have, inserting the (temporary) values is an automatic process using a supplemental program, as our software has inherent limitations and capability,” Eden said in an email. Eden said her office has not reached out to the software company because the error has been corrected internally.
New bills were mailed out Sept. 18, after a county employee noticed the issue on Sept. 17. Eden said for people who use escrow accounts, refunds will be paid if needed.
Eden said her office has several proofing and internal audit procedures in place. About 90,000 statements were mailed total.
This year’s tax bills had more items than usual, due to the county’s service delivery strategy agreement, which aims to avoid duplication of services with the county’s cities. Taxpayers saw new districts on their bills that reflect the services they are actually receiving from the county, not the city they live in, if they are in an incorporated section of Hall.
Postage and printing costs to correct the error total about $1,000. The cost for postage for the new bills is 39 cents each and printing is 12.8 cents, Eden said.
For questions about an appeal, contact the Tax Assessor’s Office at 770-531-6720 or firstname.lastname@example.org.