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This new hotline lets you report issues with short-term rentals
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Hall County has a new 24-hour hotline for people to report concerns about short-term rental properties.

People can now call 770-637-6647 if they want to report an issue. Callers will speak with a live person, who will then get in touch with the short-term rental owner’s registered local contact person. Under the new short-term rental rules, passed in March, the contact person must respond to the concern within an hour.

The caller who reported the concern can request a call back from the hotline in one hour to get an update.

The hotline service will be provided by a third-party vendor, Host Compliance, which the county also uses to receive rental listings information. The annual contract with Host Compliance for both the hotline and rental information services is about $6,200, according to county spokesman Brian Stewart.

Hall County has a $500-per-day fine for operating a short-term rental without a business license. A short-term rental is defined as a residential space rented out for two to 30 nights. The county is offering a grace period through April 30 for property owners to come into compliance with the new ordinance.

Letters have been mailed to properties currently operating without a license.


Report an issue

770-637-6647

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