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How patients were left stranded by Oakwood clinic’s closure
Customers scrambling to gain access to their medical records
Oakwood Medical Clinic on Old Oakwood Road was closed after the city revoked its business license Aug. 2.

Guilford Immediate Care office manager Christie Conner said her staff had no idea former Oakwood Medical Clinic patients were being referred until the phones started ringing.

“What we have been told — they did not receive any kind of notice. All they did was go to the office and see the note that was left on the door there,” she said.

Oakwood Medical Clinic and its former doctor, Basil Anderson, were stripped of business and medical licenses after an investigation into “sexually explicit comments and unwanted touching,” Oakwood Police said.

Dr. Basil Anderson
Anderson was told July 27 his medical license was revoked. Because he was no longer licensed, Oakwood city manager Stan Brown said the city revoked the clinic’s business license Aug. 2.

In December 2015, a staff member made a report to Oakwood Police that Anderson “had sexually harassed and touched her on several occasions.”

“That same victim also reported inappropriate verbal comments were made to her. During the investigation we found complaints of inappropriate comments from other female patients which did not rise to the level of criminal action,” Oakwood Police Investigator Todd Templeton said.

Templeton said Anderson was still practicing “after his arrest on our case in 2015 as his medical license was not yet revoked.”

According to the Office of State Administrative Hearings decision, Anderson also prescribed a schedule IV controlled substance without performing a medical examination.

Anderson did not contest the Hall County State Court charges of misdemeanor sexual battery and not having a driver’s license, according to his January 2017 plea recorded by the Office of State Administrative Hearings. 

Since then, Conner said Guilford has been contacted by about 20 to 25 people calling to try and set up appointments. Guilford has three locations across Gainesville, Oakwood and Dawsonville.

“Part of those have been patients that we did not take their insurance, so we were not able to schedule appointments for all of them. But we have already started seeing some of those patients, though,” Conner said.

On its website, Guilford already warned patients prior to Anderson’s license revocation of “high patient volume,” meaning the last patient is seen 30 minutes prior to closing. Conner said she believed the staff was prepared to take on the added patients that may come from Oakwood Medical Clinic.

Kim Damron, a former Oakwood Medical Clinic patient, said Anderson was her primary care manager and only found out he lost his license from reading news reports. She and others are trying to figure out how to access their medical records so they can start with a new physician.

“It made things a little difficult, because they have no access to their medical records at all. We’re having to start new with all of those patients. We don’t have any kind of labs that we can refer to, so we’re having to completely start (new) with them and get new baseline labs to be able to follow them,” Conner said, adding the lab tests are billed through insurance.

At Northeast Georgia Physicians Group in Oakwood, public relations specialist Kim Frisbie said staff members are starting to receive calls from former Oakwood Medical patients.

“The ripple effects from it were apparent just last week,” she said, though she did not have specific numbers to cite.

Frisbie said staff created a plan of action when the news broke about the Oakwood clinic.

“They understand that they don’t have their records, so basically they’re asking everyone that’s a new patient to bring their medication bottles, and then they’re checking the Georgia (Prescription Drug Monitoring Program),” she said.

For patients seeing a specialist, staff will request records from the specialist, Frisbie said.

When contacted about patients having trouble accessing their medical records, Brown said he was advised to “refer patients with these types of inquiries to the Georgia medical board.”

The medical board did not return multiple calls for comment last week from The Times on what patients can do to get medical records.

Conner suggested anyone who has access to any part of their medical records to bring those when coming for an appointment.

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