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Zoom gets glitchy as students rely on video technology for schooling
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Mak, left, and Bryson Kerr attend school at their home in their virtual classroom. (Courtesy Amy Kerr)

Zoom experienced partial outages Monday, Aug. 24, as thousands of students nationwide returned for their first day of school. Many are relying on the video conferencing technology to connect with educators. 

The company said Monday that it began receiving reports of disruptions around 9 a.m. It resolved the issue around 11:30 a.m., it reported on its status page. 

Hall County students started Monday on a hybrid schedule. Gainesville students have been attending school virtually since Aug. 17.

Hall reported Zoom was out Monday morning but back online by about 10 a.m. Teachers used Canvas to communicate during the outage.

Gainesville used Google Meet for online conferencing during the outage. The district planned to return to exclusively using Zoom on Tuesday.

Technical issues occurred across the U.S., with the most reports on the East Coast, as well as in Europe, according to, which monitors self-reported outages. 

Grade schools, high schools and universities are relying on Zoom and competing technologies like Microsoft Teams to learn remotely and reduce the chance of infection during the pandemic. 

The first day of school has rolled out throughout the country over the past several weeks, a hybrid of in-person and online classes. Last year, about 21% of school districts and 14% of elementary and secondary student, began instruction during the last week in August, according to Pew Research. 

Some school districts like New York City, the nation's largest, don't begin until after Labor Day.

Zoom Video Communications became a familiar tool to millions of new users after the spread of COVID-19 made face-to-face meetings risky. It now has about 300 million users. 

It suffered some growing pains during the early months of the pandemic, such as " zoombombers " who crashed meetings, but successfully went public in April.

Times staff writer Nathan Berg contributed.

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