The grey and white pyramid building on Academy Street in Gainesville is now home to BrohmTEK, a family-owned information technology business.
Ryan Brohm, BrohmTEK’s co-owner and chief technology officer, describes his services as a customer service alternative to big name players.
“You either have some guy in his basement working on desktops or you have a big company that will probably view these people as a number,” Ryan Brohm said. “I want to provide the same level of customer services to businesses and residential people.”
For over four years the employees at BrohmTEK have worked remotely, offering customized and general IT services to small and mid-sized businesses around Alpharetta. When Ryan Brohm and his wife Allyson Brohm saw that the pyramid building in Gainesville was vacant, they knew it was time to start their first brick and mortar.
The business opened its doors on Monday, June 3.
Now having the ability to take walk-ins, BrohmTEK provides in-store computer support and repairs.
“We picked this location because we do see there is a need for both business and residential IT services in the heart of Gainesville,” Ryan Brohm said.
In the next couple of months, the business intends to hire additional employees.
Ryan Brohm has 13 years of experience in IT, rebuilding networks for hospitality companies, car dealerships and other businesses. After juggling a business on the side and working for a managed service provider, he decided to devote all of his energy to BrohmTEK.
“We started the company four to five years ago and it has grown ever since,” Allyson Brohm, BrohmTEK’S controller said. “We’re excited about having our own storefront now.”
Allyson Brohm’s father, Michael Sims, has worked as Ryan Brohm’s business partner over the past year. Sims is the chief revenue officer.
“I think at this point in my career, I was tired of being in a corporate environment and was ready to try the entrepreneurial hat,” Sims said. “We want to provide excellent service in Gainesville and be a part of the community.”
Two of BrohmTEK’S largest clients in the Gainesville area include the Chattahoochee Country Club and The Guest Lodge Gainesville.
When working with businesses, the staff pair up with specific clients.
“The way we do it from a business IT perspective is instead of having someone work on your account that may not know about your account, we like to specialize. We stick with one person. The customers like that better.”
BrohmTEK received its first consumer call on June 10. Instead of asking the person to drop off their computer and follow up a day later, the business takes its service a step further.
Ryan Brohm said he sat down with the customer and explained what he did to resolve the issue, and gave tips for the future.
“We’re a one stop-shop for anything IT,” Ryan Brohm said. “I’ve never in my life turned down a technical issue or problem. If I can’t figure it out, I’ll find a way to figure it out.”
BrohmTEK’s hours are from 7:30 a.m. to 6 p.m., Monday through Friday and by appointment on Saturday. For more information visit brohmtek.com or call 678-696-0901.