Northeast Georgia Medical Center is tops — again.
“Our top three categories that we focus on are patient safety, the patient experience and satisfaction,” said Carol Burrell, president and CEO of the Northeast Georgia Health System.
Those three priorities are reflected in the recent naming of the hospital as one of the nation’s 100 Top Hospitals in a study released by Truven Health Analytics in March.
“That was probably the most exciting thing for me,” Burrell said. “When you get in the top 100, and actually it’s the top 20 our size, every organization is trying to improve. So to be able to get it two years in a row is a really big deal.”
Cumulatively, it’s the third year the hospital has been recognized by the ranking system.
Truven compiles its list by using public information from the Centers for Medicare and Medicaid Services, evaluating performance in 10 areas including patient safety, average patient stay, patient satisfaction and adherence to clinical standards of care.
Northeast Georgia Medical Center is one of only 20 large community hospitals across the nation selected by the study.
Additionally, the hospital ratings program CareChex has named Northeast Georgia Medical Center No. 1 in the state.
“It’s another independent review that’s affirming what we’re doing,” Burrell said. “We were No. 1 in overall hospital care, medical care and overall surgical care. So it’s not any one individual service or actual component. It’s really the whole picture, the overall care.”
The rating is determined by quality of medical care, outcomes of care and patient satisfaction. CareChex also rated the hospital as No. 1 in surgery, heart, women’s, pulmonary and neurology care, and as No. 6 in the nation for medical care.
“Our motto is ‘Being better tomorrow than we are today, in everything that we do,’” Burrell said. “We have a culture of continuous improvement. From the front lines to the management to the medical staff, administration and community boards — that takes a lot of work.”
The health system remains on schedule with its second Braselton location, set to open in 2015.
“Our strategy and everything that we’re doing in our planning and implementation is to carry and have the same culture and quality and safety focus there,” Burrell said. “We want to operate as a system of care.”