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Longstreet Clinic hopes renovations improve customer service
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Debbie Coleman places patient registrations in files at the newly renovated Comprehensive Care clinic at The Longstreet Clinic. Renovations have added patient rooms and lab services, but the clinic has also extended hours and accepts same-day appointments and walk-ins.

The Longstreet Clinic has embarked on a series of renovations to better care for patients and has also expanded services and hours.

Phase one of renovations on the third floor of the clinic’s Gainesville campus is nearing completion and includes the addition of nine exam rooms, three of which are “extended care” rooms for the sickest patients where they can receive IV fluids, sutures and other time-intensive treatments.

Moreover, the renovations include a new check-in area and a larger waiting room.

Phase two will include updating existing nursing stations and exam rooms, as well as the development of a new intake station.

Future renovations will include improving services and care at the clinic’s surgery practice and at The Breast Center.

Mimi Collins, CEO of the clinic, said she is finalizing the budget for these plans.

The renovations come as the clinic launches its new Comprehensive Care program.

“Over the past two years we’ve been evaluating what patients want and need from primary care, as well as best-practice research to customize care around individuals’ unique and varying needs,” Collins said in a statement.

Collins added that the new program includes transitioning internists and nurse practitioners to full-time hospitalists, providing inpatient and outpatient care.

With the launch of the new program, the clinic has extended its hours to seven days a week and has expanded the availability of walk-in and same-day appointments, and acute care services.

Collins said the clinic is working to improve the way it delivers care to patients as health care providers are being held more accountable for outcomes and costs. 

“This comprehensive approach enables us to improve access to care through expanded hours and allows us to deploy our house-call program, educational services, information technology, pharmacy, care management and other services to better meet the unique and individualized needs of our patients,” Collins said.

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