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DFCS takes tips from law enforcement for caseworker safety
'Verbal judo' used to defuse tense situations
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When emotions run high, Division of Family and Children Services caseworkers and employees must redirect the energy to find a solution. To ensure employees stay safe in the field, the agency is taking a few pages out of the law enforcement playbook with the instruction of “verbal judo.” The training comes at a time of revision for the agency looking to retain caseworkers and provide security when working with families.