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Delay of tag renewal notices causing confusion
Drivers still have to pay up by birthday or risk citation
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 That feeling when the motor vehicle tag renewal notice shows up in the mail around your birthday — it’s kind of like getting coal in your stocking.

Except this year residents across Georgia got no gift at all.

Complaints from drivers and officials have been heard in Henry, Gwinnett, White, Oconee and DeKalb counties. Not to mention Hall.

“Our office is handling the calls from residents who have not yet received their renewal notice,” Tax Commissioner Darla Eden said.

Hall County pays the state Department of Revenue to mail tag renewal notices, budgeting about $61,200 for 207,283 renewals, according to Eden.

An email obtained by The Times from World Marketing-Atlanta, which prints the notices for the state, reports that the company received a file from the Department of Revenue on Aug. 27 that allowed printing to proceed.

Eden said this is the only known reason for delay. The DOR did not respond to The Times’ request for comment.

World Marketing reports in the email that all printing and mailing should have been complete on Sept. 18.

Some notices have been delivered in the last few days for those vehicle owners with birthdays in early October, according to Eden and reports from drivers.

“Our call volume has significantly decreased today, so we feel like all the October renewals have been mailed by now,” Eden said.

However, others still have not received a notice, and the delay is causing some confusion.

For instance, some drivers have reported paying the tag renewal fee only to later receive a bill notice.

Eden said her office is providing requested information for renewals, such as an online renewal number, a hard copy renewal mailed, emailed or faxed, and the dollar amount due for renewal.

But despite the hiccup in mailing renewal notices, one thing remains unchanged.

“Whether you receive a renewal notice or not, the ad valorem is due by midnight of the taxpayer’s birthday,” Eden said. “Failure to apply the decal after the due date could result in a citation by law enforcement.”

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