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Emailed utility invoice could be scam, threat to computer

POSTED: January 31, 2014 11:26 p.m.

Some customers of Jackson EMC have reported receiving emails supposedly from PG&E Energy, a California electric and gas utility, containing a link to view an invoice, but it actually contains computer malware.

The malware could access banking information, usernames and passwords, according to a news release from Jackson, which serves Hall, Banks and Jackson counties, along with other areas to the south and east.

“We’ve had a few reports of customers receiving emails like this and we’re concerned that it could spread,” Jackson EMC Director of Customer Service Brent Cochran said. “Customers should ignore suspicious emails from organizations they’re unfamiliar with and simply delete those emails. Under no circumstances should they access the link provided in the email.”

Only Jackson EMC customers who have signed up for paperless billing will receive an email to view their bill, Cochran said. Anyone with concerns can go to the Jackson EMC website, www.jacksonemc.com, and log in to view their bill.

Any customers with questions about contact from Jackson EMC can call the customer service team at 800-462-3691.



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