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Computer Care: Prepare your PC properly for repairs

POSTED: December 14, 2012 11:59 p.m.

Attempting to create an image of my hard drive to DVDs recently, I discovered I had a nonfunctional optical drive. So I ran it through all the tests I could think of and came to the conclusion that is was in fact a hardware issue. What was so unsettling is the fact that my laptop is only four months old.

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